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SHIPPING POLICY

House of Tails UK Shipping & Delivery Options

  • UK MAINLAND 

All orders will be delivered to any UK Mainland address via Royal Mail 2nd Class. 

We are currently unable to ship outside of the UK at this time.

  • FREE* LOCAL DELIVERY 

*Free delivery applies only to addresses within the area of Sacriston, County Durham.

Local delivery is available to surrounding areas* but for this you will be required to pay a small delivery fee.

We do also deliver ourselves to close surrounding areas for example: Nettlesworth, Edmondsley, Plawsworth, Witton Gilbert, Langley Park, Framwellgate Moor, Chester-le-Street. 

We will contact you to confirm your delivery date after receiving your order, and confirm if your postcode will require a small delivery fee. Payment for this can be done via cash on collection or via Paypal or Direct Bank Transfer after contact. 

  • SALON CUSTOMER

Select this option only if you’re an existing salon customer of Grace’s Grooms & prefer to collect from the salon at your next visit, or to arrange FREE* local delivery before your next salon visit – please select LOCAL DELIVERY option at checkout. 


Our Eco Friendly packaging 

All orders are packaged by hand with care, and delivered in a sustainable and plastic free postal box!

Our parcel boxes are made from recyclable cardboard. For extra protection we may use biodegradable packaging chips which are made from potato starch and simply dissolve in water. We also use kraft paper tape which is fully recyclable and an eco-friendly alternative! 

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